Refund policy

Returns & Refunds

-One Six Cosmetics is not responsible for unfortunate events such as misplaced, lost or stolen packages. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers in the event of a missing package. 

-Due to the nature of our products, and for hygiene reasons, all products are NOT eligible for ANY REFUNDS.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

-We do not accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item. 
Customer Service Email: ONESIXCOSMETICS@GMAIL.COM